MODELING OUR VALUES

Our Values (document)

Guidelines for Effective Team Interaction (document)

Driving Results (video)

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ACTIVE LISTENING

The Art of Listening (video)

The Art of Effective Communication (article)

Hear What People Are Really Saying (article)

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COMMUNICATION

HBR Guide: Deliver Effective Feedback (article)

Improve Communications – 7 Tips (video)

How to Improve Communication Skills (video)

The 7 Habits of Highly Effective People by Steven Covey (book)

Animated Book Summary (video)

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COMPUTER SKILLS

Excel 2019 Training (video)

Microsoft Office Suite for Beginners (video)

Microsoft Word for Beginners (video)

PowerPoint Training for Beginners (video)

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CONFLICT RESOLUTION

Simon Sinek on Effective Communications (video)

3 Ways to Resolve a Conflict (video)

Get Comfortable With Being Uncomfortable (video)

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CUSTOMER FOCUS

Creating a Differentiated Customer Experience (video)

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EMOTIONAL INTELLIGENCE

Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves (book)

Self Assessment (online test)

The Power of Emotional Intelligence (video)

The Importance of Emotional Intelligence in the Workplace (article)

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EMPATHY

Managing Anger, Frustration, and Resentment on Your Team  (article)

What is Empathy? (article)

Brene Brown on Empathy  (video)

Developing Empathy as Practice   (video)

Empathy: The Heart of Difficult Conversations (video)

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PRESENTATION SKILLS

Improve Public Speaking, Captivate Audience (video)

Improve Presentation and Speaking Skills & Confidence (video)

How to Give a Great Presentation (video)

Great Presenters Establish Trust With Their Audience (article)

Performing Under Pressure (article)

How to Give a Killer Presentation (article)

Do Your Slides Pass the Glance Test? (article)

Six Ways to Look More Confident During a Presentation (article)

Structure Your Presentation Like a Story (article)

How to Become an Authentic Speaker (article)

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PROFESSIONAL REPUTATION

How to Be More Professional at Work (video)

Building Your Professional Brand (video)

How to Build a Personal Brand for Your Professional Reputation (video)

How to Get Your First Promotion (article)

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PROBLEM SOLVING

Tips to Improve Critical Thinking (video)

Figure It Out – The Art of Problem Solving (video)

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PURPOSE

Find Your Purpose in 5 Simple Steps (video)

One of the Greatest Speeches Ever: Steve Jobs (video)

How to Find and Pursue Your Passion (video)

3 Steps to Identify Your Life Purpose and Leverage it in Your Career (article)

13 Ways to Build Confidence in Yourself (article)

Find Your Why by Simon Sinek (book)

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RESILIENCY

Tedx Talk: From Stress to Resilience (video)

Building Your Resilience (article)

Resilience Self Assessment Quiz (online quiz)

If You Want to Heal Yourself Watch This (video)

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TEAM ENGAGEMENT

How to Manage People & Be a Team Player (video)

Being a Good Team Member (video)

How to Foster Healthy Disagreements (article)

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TIME MANAGEMENT

The 4 Quadrant Week Plan: Start Working on What Really Matters (video)

How to Stop Procrastinating & Losing Motivation (for Good) (video)

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VULNERABILITY

Tedx Talk: The Power of Vulnerability (video)

Tedx Talk: 7 Super Tips (video)