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We are working as quickly as possible to enable all of team members to temporarily work from home in an effort to help prevent the community spread of COVID-19.

Current Status:

Approximately 30% of Operations employees are currently remote. By Friday, March 20, or earlier, our goal is to have 100% of employees set up with remote access. We are paced by the receipt of hardware necessary for enabling remote access.

Please see your manager if you have concerns or a specific situation we need to address.

I’d like to extend my personal thanks to everyone who is working remotely as we work out some of the glitches. The IT department is aware of them and is diligently working to get everyone up and running smoothly.

What To Expect:  Remote Work Set Up

  • IT will test your computer equipment for the necessary software that will allow you to work remotely on a temporary basis.
  • Packing materials (box, bubble wrap, etc.) will be provided for you to pack up your essential computer equipment to bring home.
  • You will receive a folder with a work-from-home agreement form to sign prior to leaving the premises with your computer equipment. Computer set-up instructions for you to bring home will also be included inside the folder. A manager will review the form and checklist with you before you can leave the building.
  • To help you set up your computer after you’ve brought all your equipment home, IT will be available for support by calling 585-242-1007. Once your initial set up is complete, please follow the normal process for support—in Ops, contact your RTL; in other departments, contact Capstone IT.
  • As I mentioned in yesterday’s message, badge access for Operations team members who are set-up to work from home will be turned off as a means to effectively track the working location for each employee. If anyone needs to get into the building please make arrangements with a Regional Director.
  • If you have concerns about working from home, please discuss options with your supervisor.

We recognize this is an unsettling time for all of us. Our priority is protecting the health and well-being of our employees, families, customers and the communities in which we live and work. Although we’ll soon be working in a mostly virtual workplace, it is more important than ever that we remain focused on our customers and colleagues to maintain strong relationships. Let’s be flexible with the constant change and help each other as we all navigate this truly unprecedented time in our lives.

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