May 22, 2023

 

Leadership Notes

 

KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life altering care for ~8k people last week!
  • Technology
    • Overall system uptime came in at 99.9% against a plan of 99.9% with no major outages or downtime.
  • Customer Success
    • Launched Prisma and Mount Sinai-Neurology, Oncology and Breast departments.
    • Onsite meeting with UC Health-Transplant and Johns Hopkins-Oncology and Center of Excellence to move from vendor to strategic partner.
  • Marketing
    • Exhibited at UNOS in Denver.
  • Human Resources
    • Continued to execute on employee engagement action plan by completing high priority actions.
    • Hired VP of HR-Amy Halter.
    • Advanced the search for COO/SVP.
    • Managed staffing to meet demand and financial expectations. Currently have 541 Team Members against a forecast of 521 Team Members at the end of May.

Last Week’s Challenges:

  • Operations
    • Closed locations / person / day came in at 10.6 against a forecast of 10.9.
    • Excess backlog increased from ~3,700 to ~3,800 patients.
    • Turnaround time increased from 7.7 to 7.8 days.
    • Closed locations came in 3% below plan.
    • Patient volume came in 5% below plan.
  • Customer Success
    • Penn State Hershey expressed turnaround time concerns.  Team is working to decrease turnaround time as quickly as possible.

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
  • Sales
    • Review forecasts for May and June to ensure that we are able to close called deals.
  • Human Resources
    • Continue to execute on employee engagement action plan by completing high priority actions.
    • Complete panel interviews for COO/SVP.

 

UPDATES

Caring Together Connections Newsletter

In case you missed it, we distributed our monthly employee newsletter last week! Check out the latest updates, recognition and photos – newsletters can always be found in the “Employee News” section on our employee website. (PW: eHealth@home)

Follow Us on Social Media!

Did you know that eHealth Technologies has a LinkedIn, Facebook, and Twitter presence? If you’re not already following us, we encourage you to do so! Be sure to share our updates and celebrate your peers’ accomplishments in a celebratory way. We appreciate your support!

 

REMINDERS

Rochester Team Outing – May 22

This is a friendly reminder that we will be having a team outing with Rochester staff tonight from 6-9 p.m. at TC Hooligans in Greece. We hope to see you there! If you have any questions, please contact Katie Wheeler.

Support the Kids!

The eHealth Technologies Cares Committee is currently fundraising for its next event, Stroll for Strong Kids and 5K, in support of the Golisano Children’s Hospital in Rochester, New York. Whether you pledge, walk, or run, it’s a fun event that makes a big impact on little lives. The event will take place on Sunday, June 4. So far, we have raised $300! You can click here to register to join our team to walk/run, donate as a virtual participant, or share on social media. You’re welcome to participate, regardless of your location! Check out our employee events page (PW: eHealth@home) for updates as we get closer to the event. Contact Cara Boggs with any questions.

May is Mental Health Awareness Month

eHealth Technologies recognizes the importance of mental health throughout the month of May and beyond. This is a reminder that we have a “Mental Health Awareness and Support” section on the employee website, filled with awareness and support resources, stress relief exercises, and more – click here to check it out. (Password: eHealth@home)

Additional resource links:

Mental Health Awareness Toolkit

Mindfulness Relaxation Toolkit

If you find you need additional support, and/or have questions in general about mental health, talk to your HR representative and they will guide you in the right direction to help you get the support you need.

Q2 Workspace Decoration Contest Submissions Due: June 30

Submissions are now being accepted for Q2 and can reflect anything about the summer season, holidays taking place this quarter, or your overall personal style! Send a photo to BrilliantIdeas@eHealthTechnologies.com for a chance to win. Good luck!

Traliant Trainings Due May 31

The following Traliant training courses are in progress: HIPAA for Business Associates and Preventing Discrimination and Harassment. If you did not receive training links, contact Jill Alvarado. Please complete the two trainings by May 31. Also, please make sure your Qualio policies are up to date.

 

LEARNING RESOURCES

Free Dale Carnegie Workshops

These workshops are a great way to connect with your peers, learn something new, and apply what you’ve learned to your everyday roles:

June 9 | 10-11 a.m. EST: Negotiating Fundamentals: When, Where, and How to Win

June 16 | 10-11 a.m. EST: The Etiquette of Saying “No”

June 23 | 10-11 a.m. EST: How to Make Each Person Feel Heard: Active Listening

 

Tips for Productively Disagreeing with Colleagues

Disagreements in the workplace don’t have to fuel conflict. If you handle them well, they can be opportunities to build closer relationships and come up with better ideas. Here are some strategies for navigating these difficult conversations.

  • First, approach the exchange with a willingness to learn, rather than a persuasive or combative attitude.
  • Be humble. It’s possible that you’re missing something, and an open mind will invite your counterpart in instead of pushing them away.
  • On the flip side, don’t underestimate their interest in learning from you. Give them the benefit of the doubt until they prove that they haven’t earned it. This kind of generosity will make the exchange more pleasant for both of you.
  • Finally, be explicit about your intentions. For example, before making your own argument, you might say: “This is an important topic. I’m curious to hear what people who disagree with me think about this issue.” Then you could close your own argument with: “I recognize that not everyone sees this in the same way, and I would like to better understand where other people are coming from.”

This tip is adapted from “How to Disagree Productively,” by Hanne K. Collins et al.