KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life altering care for ~8,500 people last week!
    • Successfully interviewed and hired 8 new employees for the Duffield Training Class to begin on 9-25. This was accomplished on short notice and had great teamwork between HR and Operations
    • Open COH Oncology cases are down to 930 which is the lowest number of open cases since April 25th yielding reduced backlog and should enable us to achieve their TAT SLA in the future.
    • Good week for closed cases with our first +1800 plus day since late May.
    • Successfully launched Transcarent which had some unique privacy/security requirements. Good teamwork between IT and Operations.
  • Customer Success
    • Completed Transcarent and NY Proton implementations
    • Visited NYP Columbia Oncology and Weill Cornell Oncology for onsite quarterly business reviews
    • Held remote quarterly business reviews UH Cleveland COE/TJR, Mayo AZ TX, Mayo FLA TX, Duke Pulmonary and VCU TX
  • Technology
    • Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
    • Retired on-premises email servers and services, completed mail migration to Exchange Online. Shut down 2 servers.
    • Retired on-premises Active Directory, completed migration to Azure Active Directory
  • Product Development
    • WQ Prioritization contributing to Ops performance improvement
  • Sales
    • Closed UCSD North County Oncology
  • Legal
    • Proposed how we can proactively leverage information blocking rule change-up to $1M fine for companies that do not comply
  • Human Resources
    • Managed staffing to meet demand and financial expectations. Currently have 569 Team Members against a forecast of 587 Team Members at the end of September
    • Hosted a Leadership Learning Session to brainstorm for future learning opportunities.  We have identified several tracks for the future!
    • Successfully filled the Duffield training class with 8 new joiners starting September 25th
    • Replaced Operations Trainer.  Sara Sharrow has been promoted to Trainer for eHealth Technologies.  Sara was formally an Assistant Operations Manager.  We’re excited to have Sara joining the training team, effective today, September 25th

Last Week’s Challenges:

  • Sales
    • Did not close Memorial Hermann or Ascension as forecasted.  Both deals are still expected to close in September.
  • Operations
    • Closed locations / person / day came in at 9.6 against a reforecast of 9.7.
    • Turnaround time increased from 8.2 to 8.4 days
    • Excess backlog increased from ~6,100 to ~6,300 patients
    • Patient volume came in 2% below plan
    • Closed cases came in 5% below plan
    • While we made progress on the COH and Stanford we continue to exceed the required TAT SLA measure.
  • Customer Success
    • Mayo Clinic AZ stated they have stopped using eHealth for Pre-Kidney. Engaging to retain their business.
  • Human Resources
    • Sudden departure of trainer led to adjustment of plans for the incoming Duffield class starting 9/25.  Thank you to Cari Bigelow and Brian O’Neill for scrambling to cover this training session!

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down
    • Achieve closed case goal for the week in order to continue reducing backlog
    • Conduct interviews and selections for open Operations Manager and Assistant Manager Positions
  • Sales
    • Close Memorial Hermann, expansion with Northwestern and Ascension St. John’s
    • Close City of Hope 1 year amendment
  • Customer Success
    • Kick off Call with Schwarzman Animal Medical Center
    • Complete Indexing Set Up project
    • Launch NYP Concierge
    • Finalize UCLA EMR Integration
    • Remote QBR CCF Spine
  • Human Resources
    • Ensure all past due reviews are closed by end of the month (Friday!!)
    • Planning for upcoming Q4 events
    • Hire Pittsburgh operation team members
    • Hire HR manager for the India offices

WHAT’S NEW?

Here is a roundup of recent company news and happenings.

  • eHealth Technologies was recently selected as a finalist for a Tech 50 Award in the MedTech/Health IT category! Click here to check out a list of all finalists we’ll be sharing the stage with at the official Tech 50 event in Pittsburgh this November.
  • Our very own VP of Engineering, Sean Ways, was recently featured on Pittsburgh Technology Council’s TechVibe Radio podcast where he shared our company’s story, discussed the latest technology trends, and highlighted the incredible impact our compassionate team and advanced technology are making in Pittsburgh and beyond. Click here to listen to the interview!
  • This week Sean has been invited back by the Pittsburgh Technology Council to serve as one of four panelists for this year’s TEQ Magazine’s State of the Industry panel where he will be part of a moderated discussion surrounding technology trends in Pittsburgh. We will soon share the article about our company once the magazine issue is revealed at the end of this event!
  • The eHealth Technologies Cares Committee and participating team members have made a huge positive impact across various initiatives so far this year! Click here for the full update (password: eHealth@home) and mark your calendar for October’s Making Strides Against Breast Cancer events:
  • The monthly employee newsletter, “Caring Together Connections”, was distributed last week. Click here if you missed it!

IMPORTANT UPCOMING DEADLINES

September 29:

Action Required

 Click here to complete the annual HITRUST/HIPAA Privacy & Security Workforce Training survey.
September 30:

Action Required

 Complete your Individual Development Plans.

Link to IDP Template | Link to Career Planning Process Tools & FAQs

September 30:

Action Required

 Click here to complete the Employee Communications Survey. Questions: Contact Amy Halter
September 30:

Action Optional

Enter the Q3 Workspace Decoration Contest! Email a photo of your workspace here by midnight EST.

 A SPOTLIGHT ON OPEN POSITIONS

At eHealth Technologies we prefer to promote and hire from within. You can always check our Careers page to see if there is an open position that interests you. Not sure if you qualify for the role? Have a conversation with your manager about your interest and eligibility.

ROLE OF THE WEEK: Mailroom Operations Coordinator

ROLE HIGHLIGHTS: This position is a member of eHealth Technologies’ Fulfillment team, playing a pivotal role in delivering critical patient information as requested by customers. Responsibilities include ensuring customer imaging requests are processed in a timely manner, utilizing the internal traveler system to retrieve patient info for processing, and more. For more information, click here for the full job description.