KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS
Last Week’s Accomplishments:
- Operations
- Helped advance the delivery of life-altering care for ~8,400 people last week!
- Turnaround time remained consistent at 7.2 days, we expect this to continue to decrease backlog decreases
- Three teams fully eliminated their backlog and earned 4 hours off on Friday, December 22nd. One team nearly eliminated their backlog and earned 2 hours off on Friday, December 22nd. Congratulations teams! Great work!
- Customer Success
- Assisted City of Hope (team 12a) in RTL attentions
- Launched Northwestern Old Irving Park
- Held quarterly business review with Banner Health Transplant
- Technology
- Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
- Published holiday support schedule and call tree
- Product Management
- Request API:
- Johns Hopkins is moving forward with Request API
- Request API statement of work (SOW) has been handed off to Legal for final revisions going forward and JH SOW is being generated from that template
- Expedited Records with Carequality
- Kickoff meeting for the Kno2/Carequality meeting occurred
- Successful demo of Kno2 portal to operations
- Created and reviewed stories in preparation for sprint work beginning 1/3
- Request API:
- Sales
- Progressed Frenova Renal Research forward toward closure
- Progressed Northwestern Imaging Integration opportunity forward by identifying a new Oncology Leadership Coach
- Successful visit with COH Pathology Leadership, Procurement, and Nursing Leadership
- Human Resources
- Hosted Indian holiday celebrations
- Delivered employee gifts globally
Last Week’s Challenges:
- Operations
- Closed locations/person/day came in at 9.8 compared to a forecast of 11.1
- Patient volume came in 6% below plan
- Closed cases came in 5% below plan
- Backlog remains high at 4,000 cases with 30% of the backlog with City of Hope, and 70% with our non-City of Hope customers
- Sales
- Moffitt Oncology leadership meeting continues to be a challenge
- University of WI Oncology opportunity moving to 2024 – Key Director transition
- Navya Contract review call was moved to the week of 12/18 – Progress to closure
This Week’s Focus:
- Operations
- Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
- Sales
- Finalize Frenova Renal Research agreement for execution
- Secure Onsite meeting with Moffitt Cancer Leadership
- Progress Northwestern Imaging Opportunity forward
- Navya Contract Progress to closure
- Meet with Sales – Review 2024 Sales Booking Plan and OKR (Team/Individual)
- Customer Success Management
- Assist City of Hope (team 12a) in RTL attentions
- Technology
- Focus and accelerate technical aspects of the Carequality and MRO pilots, and RMS to cloud project
- Product Management
- Progress expedited records with networks:
- Prep for Carequality stories to begin 1/3
- SWAG/T-Shirt sizing for initial Carequality stories
- Grooming for Carequality stories
- Update Carequality business case with feedback from the kick-off meeting
- Define Kno2 portal workflow for regroup meeting week of 1/1
- Provide example stylesheets for the most common types of requested records
- Prep for Carequality stories to begin 1/3
- Progress expedited records with copy services
- Determining the next steps on how to implement copy service portals into Operations workflows
- Progress expedited records with networks:
- Human Resources
- Complete ESAT survey analysis & action plans
- Finalize revamp of performance review process
- Continue to update job descriptions for all roles across the organization
- Recruiter Interviews
- Executive Leadership Team
- Finalize 2024 strategic planning and agree on objectives and key results
- Identify top risks as well as upside potential and put plans in place to mitigate risks and take advantage of upside opportunities
MARK YOUR CALENDARS FOR OUR 2024 KICKOFF!
You should have received a Town Hall event invitation for our first meeting of the year – it will take place on Thursday, January 4 from 1:15 – 2:00 p.m. EST. Please be sure to attend! We will be reviewing our company’s objectives and key results for 2024 as well as some key initiatives we’ll be kicking off very soon. See you there!
CONGRATULATIONS TO OUR WORKSPACE CONTEST WINNER!
Thank you to those who submitted an entry to our Holiday Workspace Decoration contest. We loved seeing everyone’s creativity! A big congratulations to Shuqha Sunain for winning this year’s contest. We hope you enjoy your prize!
EHEALTH TECHNOLOGIES WILL MATCH YOUR DONATION!
There’s still time for us to raise $2,000 for Ronald McDonald House. If we collectively fundraise $1,000, eHealth Technologies will match the rest!
To donate, visit www.rmhsa.org/donate. Click on the blue donate button and select a donation amount. Under the program tab select “e-Health Technologies”. Complete all information with red stars and submit. Donations will be accepted until December 31!
DECEMBER OBSERVANCES
We hope everyone is enjoying the holiday season and look forward to continuing our work together in 2024!
December 26–January 1 | Kwanzaa
This is an African American holiday started by Maulana Karenga in 1966 to celebrate universal African American heritage.
THE IMPORTANCE OF GOAL SETTING
As we head into a new year, we want to stress the importance of goal setting and its impact on each team member, as well as the organization as a whole. Goal setting is crucial for personal and professional development for several reasons:
- Clarity and Focus: Setting clear goals provides direction and focus. It helps individuals and organizations concentrate their efforts on what truly matters, avoiding distractions and wasted energy.
- Motivation: Goals provide motivation by giving individuals a sense of purpose and something to strive for. The pursuit of goals can be a powerful driver, helping people overcome obstacles and stay committed to their objectives.
- Measurable Progress: Goals are often measurable and provide a way to track progress. This allows individuals to assess how far they have come and what adjustments might be necessary to achieve success.
- Accountability: When goals are set, there’s a greater sense of accountability. People are more likely to take responsibility for their actions and decisions, as they know these directly impact their progress toward their goals.
- Time Management: Goal setting involves establishing timelines and deadlines. This encourages effective time management, helping individuals prioritize tasks and allocate resources efficiently.
- Enhanced Performance: Setting specific, challenging goals can lead to higher performance levels. Goals push individuals beyond their comfort zones and encourage them to develop new skills or improve existing ones.
- Decision Making: Goals serve as a framework for decision-making. When faced with choices, individuals and organizations can evaluate options based on how well they align with their established goals.
- Sense of Achievement: Accomplishing goals provides a sense of achievement and satisfaction. This positive reinforcement encourages individuals to set and pursue more ambitious goals in the future.
- Continuous Improvement: Goal setting is a dynamic process that promotes continuous improvement. As goals are achieved, new ones can be set to ensure ongoing personal and professional development.
- Enhanced Well-Being: Having meaningful goals contributes to a sense of purpose and fulfillment, which can positively impact overall well-being. It provides a roadmap for personal growth and success.
Goal setting is a powerful tool for personal and professional success, offering clarity, motivation, accountability, and a structured path toward achievement and continuous improvement.
As we kick off 2024, goal setting will be a crucial element for everyone at eHealth Technologies – everyone’s role is important to our collective success! Looking forward to sharing more with you at our first Town Hall event on January 4.