KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS
Last Week’s Accomplishments:
· Operations
o Helped advance the delivery of life-altering care for ~7,800 people last week!
o Turnaround time has continued to decrease from 7.3 to 7.2 days, we expect this to continue to come down as backlog decreases
o Met with 11 Operation managers to align on 2024 Monthly Team Objectives and Key Results
· Customer Success
o Continued assisting City of Hope with follow-ups to continue to reduce backlog
o Held onsite launch of UC Davis Liver Transplant
o Held onsite quarterly business reviews with UC Davis Oncology and Neurology
o Held remote quarterly business review with Christiana Care
· Technology
o Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
o Delivered November Productivity metrics, and roadmap framework decks
· Product Management
o Met with Microsoft and Avanade to ideate on AI projects, and discuss Azure cloud optimization
o Request API:
§ Johns Hopkins is moving forward with Request API
§ Request API statement of work (SOW) has been handed off to Legal for final revisions going forward and JH SOW is being generated from that template
o Progressed expedited records with networks:
§ Created phased approach to Carequality to reduce time to impact
· Sales
o Progressed Frenova Renal Research forward towards closure
o Progressed Northwestern Imaging Integration opportunity forward by identifying a new Oncology Leadership Coach
o Successful visit with COH Pathology Leadership, Procurement and Nursing Leadership
· Human Resources
o Hosted Pittsburgh & Duffield holiday parties
Last Week’s Challenges:
· Operations
o Closed locations / person / day came in at 9.0 compared to a forecast of 11.1
o Patient volume came in 6% below plan
o Closed cases came in 5% below plan
o Backlog increased to 4,400 cases with 31% of the backlog with City of Hope, and 69% with our non-City of Hope customers
· Sales
o Moffitt Oncology leadership meeting continues to be a challenge
o University of WI Oncology opportunity moving to 2024 – Key Director transition
o Navya Contract review call was moved to week of 12/18 – Progress to closure
This Week’s Focus:
· Operations
o Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
o Finish meeting with Operation Managers to align on 2024 Team Goals / Objectives and Key Results
o Review Datavant/CIOX Pilot results to date
· Sales
o Finalize Frenova Renal Research agreement for execution
o Secure Onsite meeting with Moffitt Cancer Leadership
o Progress Northwestern Imaging Opportunity forward
o Navya Contract Progress to closure
o Meet with Sales – Review 2024 Sales Booking Plan and OKR (Team/Individual)
· Customer Success Management
o Assist City of Hope (team 12a) in RTL attentions
o Launch Northwestern Old Iriving Park
o Hold quarterly business review with Banner Health Transplant
· Technology
o Focus and accelerate technical aspects of the Carequality and MRO pilots, and RMS to cloud project
· Product Management
o Progress expedited records with networks:
§ Review phased approach workflow to Carequality project with Operations
§ Confirm adjusted timeline to Carequality with development and architecture teams
§ Carequality Kick Off Meeting with stakeholders
§ Continue to work on identifying logic and strategies for identifying XML documents from Kno2
§ Provide example stylesheets for most common types of requested records
o Progress expedited records with copy services
§ Determining next steps on how to implement copy service portals into Operations workflows
· Human Resources
o Continue analysis of employee survey responses and begin to create action plans
o Finalize revamp of performance review process
o Continue to update job descriptions for all roles across the organization, starting with operations
o Work to finalize operations training manual
· Executive Leadership Team
o Finalize 2024 strategic planning-agree on objective and key results
o Identify top risks as well as upside potential and put plans in place to mitigate risks and take advantage of upside opportunities
EHEALTH TECHNOLOGIES WILL MATCH YOUR DONATION!
The eHealth Technologies Cares Committee’s goal is to raise $2,000 for Ronald McDonald House. If we collectively fundraise $1,000, eHealth Technologies will match the rest!
To donate, visit www.rmhsa.org/donate. Click on the blue donate button and select a donation amount. Under the program tab select “e-Health Technologies”. Complete all information with red stars and submit. Donations will be accepted until this Thursday, December 21!
A big thank you to everyone who brought donation items to our food and supply drives! The Pittsburgh office will be accepting donations for the Ronald McDonald House until December 20. Check out the following wish lists for inspiration: Pittsburgh Wish List | Morgantown Wish List | You can also bring a gift card to the office.
ENTER BY TONIGHT – HOLIDAY WORKSPACE DECORATION CONTEST
Today is the last day to enter! No matter what you’re celebrating this time of year, we welcome your creativity and encourage your submissions. Email a photo of your workspace to BrilliantIdeas@eHealthTechnologies.com by midnight Eastern Time for a chance to win a prize!
DECEMBER OBSERVANCES & DE&I CALENDAR DATES
December 25 | Christmas Day
This is the day that many Christians associate with Jesus’ birth.
December 26–January 1 | Kwanzaa
This is an African-American holiday started by Maulana Karenga in 1966 to celebrate universal African-American heritage.
TIPS TO REDUCE HOLIDAY STRESS
The holidays are a time for family and cheer, but making sure the house is clean, the food is ready, and the presents are wrapped and ready to be opened can be overwhelming. These factors can bring unwanted stress and depression in a time meant for happiness.
Some important, practical tips can help minimize the stress that accompanies the holidays. These tips may even help you enjoy the holidays more than expected.
Through the endless parties, cooking, shopping, and cleaning, try taking one of 9 steps to ensure you have a stress-free holiday:
1. Plan ahead.
Between co-workers, friends, and family, some commitments will inevitably end up on the same day. Make sure to plan on what you can attend in person or virtually. If you’re hosting the holidays, create a menu to help you stay organized and make grocery shopping easier.
2. Say no.
With holiday commitments, it is OK to say no to a few or all of them. It also will help relieve some stress. Try sharing your to-do list with other family members.
3. Plan spending.
Holidays mean spending money. Make a budget and stick to it. Spending money on your loved ones is normal, but it’s also important to pay your energy bill. Don’t buy gifts that you’ll be paying off for the rest of the year.
4. Create relaxing surroundings.
Turn on some music, light some candles or open the windows on a sunny day. Research has found that listening to music and the scent of citrus can boost feelings of well-being, and vitamin D is always a happiness booster.
5. Maintain healthy habits.
Holidays are notorious for ruining healthy habits. A short workout each morning will help your decision-making throughout the day. Encourage your family to try snowshoeing or sledding to get extra exercise. Eat healthy snacks like fresh fruit or vegetables throughout the season and fill up before a dinner party or celebration with tempting, but unhealthy, foods.
6. Share feelings.
Spending a holiday after a loss in the family can be difficult. Accept your feelings and open up about them to others. It may make you feel better to share. Try to switch up old traditions to ease the loss.
7. Respect differences.
Family members will have different viewpoints than your own. Try your best to forgive and forget this holiday season. Focus on your similarities and replace tension with something productive.
8. Be realistic.
You are only one person, and you can only do so much. Be realistic about how much you can handle this season. Forget about perfection and relax and enjoy the company surrounding you.
9. Take a break.
Don’t forget about your own needs. Take a nap, go for a short walk, read a book, or watch a funny movie. Laughing relaxes the whole body and can relieve physical tension and stress.
Holidays are meant to be a fun, enjoyable time with friends and family. These tips can help ensure you truly enjoy your holidays when stress starts to set in.
This article was published by Mayo Clinic Health System.