KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS
Last Week’s Accomplishments:
- Operations
- Helped advance the delivery of life-altering care for ~8,500 people last week! That is an increase of 6% over last week and 1% ahead of plan
- Finalized training dates and trainers for the domestic and offshore new hire training classes scheduled for 9/25
- Put in place incentive plans over the Labor Day weekend to get a good start towards achieving Stanford and COH SLAs for the month of September
- Sales
- Closed Memorial Hermann opportunity
- Received verbal agreement from City of Hope for a 1-year agreement without 60-day termination for convenience clause
- Marketing
- eHealth Technologies named to Rochester Business Review’s Power 30 Health Care list
- Customer Success
- Held remote quarterly business reviews with Rush Urology and Surgery and Mayo Clinic Transplant – Jacksonville
- Technology
- Overall system uptime came in at 99.99% against a plan of 99.9% but we did have slowness on K2 as a result of improved flow from newly added OCR servers
- Office Management
- Formed task force team to begin the search for the new office in Rochester. Lease in current building is up in summer of 2024.
- Human Resources
- Managed staffing to meet demand and financial expectations. Currently have 559 Team Members against a forecast of 574 Team Members at the end of August
- Hosted employee (and family) engagement event in Rochester at Red Wings game
- eHealth Technologies Cares Team raised $6k for American Cancer Society
Last Week’s Challenges:
- Sales
- Did not close Ascension or UCSD as forecasted. Both deals are expected to close in September.
- Operations
- Closed locations / person / day came in at 9.7 against a forecast of 11.4
- Turnaround time increased from 7.7 to 7.9 days
- Excess backlog remained at ~5,900 patients
- Patient volume came in 3% below plan
- Stanford and City of Hope SLA still exceeds 5-day threshold. Both teams are focused on lowering turnaround time but will likely miss the SLA for the month of August
This Week’s Focus:
- Operations
- Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down
- Sales
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- Close Ascension St. John’s
- Close UCSD North County Oncology
- Advance City of Hope 1 year amendment
- Customer Success
- Meet onsite with UPMC transplant
- Hold remote quarterly business review with ECMC Transplant and St. Joseph Hospital Transplant
- Legal
- Propose how we can proactively leverage information-blocking rule change-up to $1M fine for companies that do not comply
- Human Resources
- Continue to execute against employee engagement action plan by completing high-priority actions
- Executive Leadership Team
- Finalize and send quarterly board presentation
Question: Describe eHealth Technologies in three words. Answer Here
Please note: With these pulse surveys, all responses are anonymous. If any of the pulse survey questions inspire you to have a further conversation within the organization, we encourage you to reach out to your HR representative, or contact Amy Halter.
COMPLETE YOUR INDIVIDUAL DEVELOPMENT PLANS (IDPs) BY SEP. 30
Please be sure to complete your IDP by September 30, 2023. Once completed, you will work with your immediate manager to schedule a career discussion. Then you both will meet to finalize your IDP, utilizing your monthly 1:1 meeting to review and discuss the progress made against your plan at least twice a year. Should you need additional guidance and/or have questions about filling out this template, we encourage you to work with your manager to fill this out together at your next 1:1 meeting.
Link to Career Planning Process Tools & FAQs
IN CASE YOU MISSED IT…
If you follow eHealth Technologies on social media, you’ll be in the know when it comes to highlighting the accomplishments of our employees as well as our customers. Here are some of our latest LinkedIn posts you might find interesting:
Congratulations to Stanford Medicine on your 2023 HIMSS Davies Award!
Good job to our Cares Committee and their participation in this year’s Hope Lodge event!
eHealth Technologies Cares Committee and participants raise $6K for the American Cancer Society
eHEALTH TECHNOLOGIES MAKES THE ROCHESTER BUSINESS JOURNAL POWER 30 HEALTH CARE LIST
We’re thrilled to share that our very own Dan Torrens was recently named to the Rochester Business Journal’s Power 30 in Health Care List. Each Power 30 individual is recognized for their contributions and innovative ideas that help overcome challenges and help improve the health and safety of patients in the Rochester community. This is an honor that would not be made possible without the compassionate and dedicated team members within our organization. Congratulations!
eHEALTH TECHNOLOGIES IS NAMED A QUARTERFINALIST IN THE 2023 DIGITAL HEALTH AWARDS
We are proud to announce that eHealth Technologies has been named a quarterfinalist in the best-in-class track in the clinical diagnostic device, platform, or tool category for Digital Health Hub Foundation’s 2023 Digital Health Awards. The Digital Health Hub Foundation awards recognize the achievements of innovative health tech companies that are dramatically improving healthcare through the use of technology in the digital health industry in two tracks and 13 categories. Companies from all across the world have been evaluated by a panel of esteemed judges from the digital health world.
We know that our vision to advance the delivery of life-altering care, paired with our eHealth Connect product and compassionate team, made this opportunity possible – thank you! The official winners will be announced on October 9.
Q3 WORKSPACE DECORATION CONTEST – PHOTOS DUE SEP. 30!
It’s time to submit your workspace photos for a chance to win cool prizes! Decorate your workspace to reflect the season, your favorite holiday, or whatever reflects your personality best! Then send in one photo to BrilliantIdeas@eHealthTechnologies.com by Sep. 30. Your team members will vote for their favorites, and we will tally the votes for Most Creative and Best Theme, announcing the winners at our next Town Hall meeting. Good luck!
HOW TO MANAGE YOUR EMOTIONS AT WORK
Sometimes our work can become overwhelming and stressful, leading to a number of different emotions that can negatively affect our progress and professional relationships. Some of the most common negative emotions are:
- Frustration/Irritation
- Worry/Nervousness
- Anger/Aggravation
- Dislike
- Disappointment/Unhappiness
Click here to learn more about what can cause these emotions and the best strategies to deal with each one when experiencing these emotions in the workplace.