KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life-altering care for ~8,100 people last week!
    • Patient volume came in on  plan
    • Completed upskill training for Outreach
    • Rebalanced City of Hope and merged Pathology into standard cancer submissions
    • Implemented new daily/weekly closed location goaling process that focuses on the teams committing and delivering on attainable goals necessary to reduce the excess backlog
  • Customer Success
    • Met with City of Hope executive team to discuss requested pricing discount and historical performance.  Explained historical performance and plans to meet the SLA in the future as well as verbally agreed to a contract extension with the ability to extend an additional 2 years if we are able to meet customer expectations for the next 6 months.
    • Launch Robert Wood Johnson Oncology Phase 2 and UVA Augusta Cancer Center
    • Remote Quarterly Business Review with Rush Oak Park
    • Completed the merger for City of Hope Lennar and Duarte volume
  • Technology
    • Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
    • Completed City of Hope technology realignment without issue
  • Cybersecurity
    • Reviewed HITRUST audits from 2021-2023 to evaluate evidence and outcomes, findings positively support our certification. Met with Wipfli to confirm and validate – no issues raised by Wipfli.
  • Product Management
    • Reevaluated and reprioritized product development opportunities
    • Agreed on a proof of concept to validate solution with potential acquisition candidate that could expedite product roadmap
  • Marketing
    • Delivered the Updated Executive Pitch Deck to the Sales Team
  • Human Resources
    • Managed staffing to meet demand and financial expectations. Currently have 572 Team Members against a forecast of 577 Team Members at the end of August
    • Delivered the IDP plan templates to be completed by September 30th.  If you missed the prior email, you can download the template here.

Last Week’s Challenges:

  • Sales
    • Did not close Ascension as planned.  This is a time delay not a loss.
  • Operations
    • Closed locations / person / day came in at 9.4 against a forecast of 11.4
    • Turnaround time remained at 7.3 days
    • Excess backlog increased from  ~4,800 to ~5,100 patients
    • Closed locations came in 5% below plan
    • Stanford and City of Hope’s SLA’s are above the 5-day threshold putting them in jeopardy.  Intense focus to reduce those over the balance of the month.
  • Human Resources
    • The HR team is facing difficulties in closing operations positions & UI/UX positions in Pittsburgh.  We are reevaluating the path forward for these roles.

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down
    • Further optimize staffing levels across the City of Hope teams to better match each team to their demand and capacity
    • Work with Product and IT to determine implementation schedule for revised Outreach Work Queues case/location prioritization
    • Complete upskill training for Intake
  • Sales
    • Close Ascension
    • Renegotiate City of Hope agreement to get extension
  • Customer Success
    • Launch UC Health GI and Radiation Oncology
  • Human Resources
    • Continue to execute on employee engagement action plan by completing high-priority actions.
  • Finalizing return to office plan & dress code
  • Working on changes to 5-star plan for performance review process
  • Working on updates to departments/titles in Microsoft Active Directory

AUGUST 15: HAPPY INDEPENDENCE DAY!

We’d like to wish our team members in India a Happy Independence Day tomorrow! This holiday commemorates the nation’s independence from the United Kingdom on August 15, 1947, the day when the provisions of the 1947 Indian Independence Act came into effect. This transferred legislative sovereignty to the Indian Constituent Assembly.

TIPS FOR SUCCESS: THE BENEFITS OF BEING ON-CAMERA

Virtual meetings have been key to our success as a company, allowing us the opportunity to have team members from across the globe! We want to share how important it is to turn your camera on for meetings. Here are some benefits:

Facial cues improve communication and build trust. When we can see someone’s facial expressions and body language, it can help us understand their thoughts and feelings better. When team members feel more connected and in sync with each other, they are better equipped to work together effectively, leading to better collaboration.

Helps in relationship building. Visual cues, such as facial expressions and body language, play a significant role in how we understand and interpret others’ emotions and intentions. By seeing these cues during virtual meetings, employees can better understand each other and build stronger relationships.

Better accountability and focus. When cameras are on, it sends a signal to everyone that the meeting is an important and serious matter, and that everyone is expected to be fully engaged and focused.

Reduce distractions and multitasking. When cameras are on, it becomes less likely for team members to feel tempted to get away with distractions or multitasking, as their faces and bodies are visible on the screen.

Improves engagement. It’s easier for team members to connect with one another and feel more invested in the meeting. This, in turn, can lead to improved outcomes for the company.

Sign of respect. When cameras are on, it sends a signal to everyone that everyone fully respects the meeting and values everyone’s time. This sends a positive message to their colleagues and helps in building trust and camaraderie.

Career progression. A recent survey from Vyopta, a software company, found that 92% of executives at medium to large firms think workers who turn cameras off during meetings do not have a long-term future at the company. Leaders believe that by turning cameras on, employees demonstrate that they are serious about their work and take the meeting seriously.

Next time you have a virtual meeting, please be sure to turn your cameras on! If you have any technical difficulties with your cameras, please contact our IT department.

MONTHLY NEWSLETTER COMES OUT THURSDAY

Our next edition of Caring Together Connections comes out this Thursday! If you have any team photos to share, please be sure to send them to BrilliantIdeas@eHealthTechnologies.com by August 15.

Q3 WORKSPACE DECORATION CONTEST IS UNDERWAY! 

You have a chance to win next quarter’s workspace decoration contest! Send one photo of your decorated workspace to BrilliantIdeas@eHealthTechnologies.com by September 30, midnight EST. Team members will vote for their favorites and two lucky team members will win amazing prizes! We look forward to seeing everyone’s creativity. If you have entered the contest in a previous quarter and did not win, you are eligible to enter again. Good luck!

EVENTS CALENDAR

Mark your calendars for the following team events and Cares Committee activities!

August 16 | Hope Lodge Dinner & Fundraiser, partnering with Belhurst Castle & Winery in Geneva, NY. Would you like to volunteer as part of our dinner service crew? Send an email to Cares.Committee@eHealthTechnologies.com. Or, click here to donate! Any contribution, big or small, will go directly to ACS Hope Lodge Operations which supports people with cancer, allowing them to be close to vital treatment when they need it most.

August 19 & 20 | Hyderabad Team Outing – Shuttle Badminton Sporting Event | Contact Pramod Kalidindi

August 24 | Duffield Team Outing @ King’s Sport Axe House | Contact Kaitlyn Stapleton

August 26 | Relay for Life Lonesome Pine – ways to get involved and give back to this worthwhile cause:

  • Click here to join the team in person or virtually. The most money raised by an individual person will receive an eHealth Technologies SWAG basket! You do not need to attend the event in person to join the team and raise money for this cause.
  • Share our team’s link on your social media channels. Take a screenshot of your post and email it to the Cares Committee to be entered into a raffle to win an eHealth Technologies SWAG basket!

Sep. 2 | Rochester Team Outing at the Red Wings Game, Innovative Field. If you plan to attend, please take this survey by August 21.

 

FREE VIRTUAL WORKSHOPS

These workshops are a great way to connect with your peers, learn something new, and apply what you’ve learned to your everyday roles:

August 25 | 10-11 a.m. EST: Breaking Down Perceptions – Finding Common Ground | Learn tools to break down perceptions that impact relationships.

HOW TO COMMUNICATE YOUR IDEAS MORE EFFECTIVELY

You have great ideas—but they’re just not landing with your colleagues. What can you do to communicate your thoughts more effectively? Here are three strategies to ensure your ideas resonate with any audience.

  • Think small. Ask yourself: “What’s one idea I can sell to my audience (peer, client, boss, or team) in our next meeting?” You may feel eager to present several options at once, but resist the temptation. Choose your best idea and aim for a small, simple win. It will carry you forward, helping you build momentum and credibility until you’re ready to share the next idea…and then the next.
  • Keep it brief. Think 10 minutes or less. It’s safe to assume that your audience’s bandwidth is limited. Cut down your presentation into one big headline and two or three supporting points.
  • Remember that it’s not about you. Pitching great ideas isn’t about advancing your own interests—it’s about advancing the team. Put your ego and ambition aside, consider what the team needs, and deliver your idea in a way that the audience will understand.

This tip is adapted from “What to Do When Your Ideas Aren’t Landing,” by Anne Sugar.