eHealth Technologies is getting ready to upgrade its phone systems to increase efficiency.

“We are fortunate that we have been able to invest in technology that will improve our processes, productivity, and capabilities over time—for both our people and our customers,” said CEO Jeff Markin in a letter to employees.

The transition to new phone services includes the installation of Five9, a leading contact center solution, for Operations employees. Non-operations team members will shift to CallTower, known as the world’s most advanced unified communications solution.

The upgrade also includes a changeover to Microsoft Teams for all employees, which offers powerful collaboration tools, including internal and external chat functionality that will replace Jabber.

Later in the summer, Five9 will be integrated with Decisions, which will enable more time-saving features for the Operations team.

“I know that many of you have eagerly anticipated the arrival of our new phone system and the time-saving capabilities it will bring to your day-to-day workflow—especially once the integration with Decisions is completed. As with any changeover of technology, it may take time to adjust,” Jeff said.

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