On November 1st we ended our support contract with Ideal Integrations.
We have brought the helpdesk duties in-house. Internally, the helpdesk duties will be handled by the IT Operations team.
The operational hours of the helpdesk are from Monday – Friday, 7:00 am EST – 8:00 pm EST.
To reach the helpdesk by phone call 1.877.344.8999, option #4.
You can also email the helpdesk at helpdesk@ehealthtechnologies.com
To open Jira tickets for the Helpdesk from your desktop click the Jira Support Portal icon:
Or click the Helpdesk icon in your Teams application:
