May 15, 2023

 

Hello team,

I’d like to introduce you to a new companywide communication you can expect to receive from me every Monday called “eHealth Technologies Weekly Update”

This communication will go to all eHealth Technologies team members and its purpose is to keep everyone informed on important company reminders and updates, the previous week’s accomplishments and challenges, and the current week’s focus areas. We will also use this communication as an opportunity to share new learning resources each week. You can still expect to receive the monthly employee newsletter moving forward; however, this weekly communication will serve as a timely company update to ensure you are kept informed and have every opportunity to truly understand the positive impact you have on our organization and our customers every day.

As you receive these weekly updates, if you have any feedback on ways we can make this communication more valuable to you and your team members, we welcome your feedback.

Here’s to a great week ahead!

Dan

 

Leadership Notes

KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life-altering care for ~8k people last week!
    • Continued to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
      • Closed locations / person / day came in at 10.9 against a forecast of 10.9.
      • Excess backlog decreased from ~3,900 to ~3,700 patients.
      • Closed locations came in 2% ahead of plan.
  • Sales
    • Notified that we are a finalist with UCSD for their RFP/renewal process.
  • Customer Success
    • Completed onsite meetings including quarterly business review at UC Davis-Transplant, Oncology and Neurology departments to move from vendor to strategic partner.
  • Human Resources
    • Continued to execute on employee engagement action plan by completing high-priority actions.
    • Advanced the search for the VP of HR and COO/SVP and advanced three candidates (one for the VP of HR role and two for the COO/SVP role).
    • Managed staffing to meet demand and financial expectations. Currently have 541 Team Members against a forecast of 521 Team Members at the end of May.
  • Executive Leadership Team
    • Presented action plan to deliver on productivity and gross margin key results.
    • Delivered board presentation.

Last Week’s Challenges:

  • Technology
    • Overall system uptime came in at 99.0% against a plan of 99.9%.
      • Outbound emails did not send due to a Barracuda hardware failure.
      • Internet in Hyderabad went down and then ran slow for a day.
        • The fiber optic line on the 6th floor of the Hyderabad office was damaged. This damage caused an intermittent failure of service for the eHealth Technologies team. The line was successfully repaired and full service was restored. During this disruption, we were able to utilize our other service provider to enable service to the Operations team.
  • Operations
    • Turnaround time increased to 7.7 days.
    • Patient volume came in 8% below plan.

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
  • Customer Success
    • Launching Prisma and Mount Sinai-Neurology, Oncology and Breast departments.
    • Onsite meeting with UC Health-Transplant and Johns Hopkins-Oncology and Center of Excellence to move from vendor to strategic partner.
  • Marketing
    • Exhibiting at UNOS in Denver.
  • Sales
    • Review forecasts for May and June to ensure that we are able to close called deals.
  • Human Resources
    • Continue to execute on employee engagement action plan by completing high priority actions.
    • Advance the search for the VP of HR and COO/SVP.

 

UPDATES

Company News Roundup

Did you know that you can visit the employee website any time to access companywide messages under “Company Updates”? Click here to check out any items you may have missed! (Password: eHealth@home)

Caring Together Connections Newsletter

We’ll be distributing our monthly employee newsletter later this week and cannot wait to share all of the exciting company updates and team outing photos we’ve received! If you have any content contributions you’d like to submit for possible consideration, feel free to send an email here by May 16.

 

REMINDERS

Support the Kids!

The eHealth Technologies Cares Committee is currently fundraising for its next event, Strong for Strong Kids and 5K, in support of the Golisano Children’s Hospital in Rochester, New York. This fundraiser supports programs that serve the hospital’s mighty kids and loved ones. Whether you pledge, walk, or run, it’s a fun event that makes a big impact on little lives. The event will take place on Sunday, June 4. Our company goal is to raise $800 for this special cause and so far we have raised $150. You can click here to register to join our team to walk/run, donate as a virtual participant, or share on social media. You’re welcome to participate, regardless of your location! Check out our employee events page (PW: eHealth@home) for updates as we get closer to the event. Contact Cara Boggs with any questions.

Rochester Team Outing – May 22

This is a friendly reminder that we will be having a team outing with Rochester staff on Monday, May 22 from 6-9 p.m. at TC Hooligans in Greece. We hope to see you there! If you have any questions, please contact Katie Wheeler.

May is Mental Health Awareness Month

eHealth Technologies recognizes the importance of mental health throughout the month of May and beyond. This is a reminder that we have a “Mental Health Awareness and Support” section on the employee website, filled with awareness and support resources, stress relief exercises, and more – click here to check it out. (Password: eHealth@home)

Additional resource links:

Mental Health Awareness Toolkit

Mindfulness Relaxation Toolkit

If you find you need additional support, and/or have questions in general about mental health, talk to your HR representative and they will guide you in the right direction to help you get the support you need.

Enter Our AWESOME Q2 Workspace Decoration Contest! Submissions Due: June 30

Submissions are now being accepted for Q2 and can reflect anything about the summer season, holidays taking place this quarter, or your overall personal style! Send a photo to BrilliantIdeas@eHealthTechnologies.com for a chance to win. If you sent in a submission for Q1, you are eligible to reenter the contest for all remaining quarters. Good luck!

Traliant Trainings Due May 31

The following Traliant training courses are in progress: HIPAA for Business Associates and Preventing Discrimination and Harassment. If you did not receive training links, contact Jill Alvarado. Please complete the two trainings by May 31. Also, please make sure your Qualio policies are up to date.

 

LEARNING RESOURCES

Tips for Staying Organized at Work

Do you ever feel overwhelmed at work and think you could benefit from being more organized, but aren’t sure where to start? We’ve all been there! Sometimes all it takes is a little push in the right direction – and a list of tips to get us started! Click here for organization tips

Free Dale Carnegie Workshop

This workshop is a great way to connect with your peers, learn something new, and apply what you’ve learned to your everyday roles:

May 19 | 10-11 a.m. EST: The Art of Team Building: Understanding the Power of Purpose