Company Update – November 27, 2023

KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

• Operations
  • Helped advance the delivery of life-altering care for ~6,600 people last week!
  • Excess backlog remained consistent at ~3,000 patients.
  • Turnaround time has continued to decrease from 7.9 to 7.7 days, we expect this to continue to come down as backlog decreases
  • Seven Operation Teams qualified for the Black Friday Incentive. Great work Team!
• Customer Success
  • Closed NPS survey and began analysis
  • Continued to support City of Hope team with aged case follow-ups to further decrease turnaround time
• Technology
  • Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
• Product Management
  • Continued record comparison for Carequality proof of concept>Reviewed 18 locations so far, 13 out of the 18 locations could be closed completely; those cases would not require additional outreach
  • Connected with Datavant to streamline process via portal and finalized timeline and actions for MRO API proof of concept
  • Progressed conversations with Johns Hopkins around Request API pilot
• Sales
  • Progressed Frenova Renal Research forward towards Closure
  • Closed / Won Forum Health 2024 Expansion Opportunity
• Human Resources
  • Managed staffing to meet demand. Forecasting to have 581 Team Members at the end of November.

Last Week’s Challenges:

• Operations
  • Closed locations / person / day came in at 9.4 compared to a forecast of 10.5
  • Patient volume came in 6% below plan
  • Closed cases came in 5% below plan
  • Backlog reduction has slowed down, with no decrease this past week.

This Week’s Focus:

• Operations
  • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
  • Complete customer-specific service, sub-service and special requirement updates along with process map
  • Prepare for visit by our Operation leaders in India.
• Sales
  • Sign Frenova Renal  Research Confirm executive onsite meeting with Moffitt Cancer Leadership
• Customer Success Management
  • Finish NPS analysis
  • Launch Schwarzman Animal Hospital
  • Hold remote QBRs with Advocate Christ Medical Center, Cleveland Clinic Clinical Review and Rush Oak Park Urology
• Technology
  • Focus and accelerate technical aspects of the Carequality and MRO pilots, and RMS to cloud project
• Product Management
  • Update business case and finalize pricing for Request API
  • Make Go/No Go decision for Carequality
  • Update Care Everywhere documentation
  • Define opportunity to improve patient authorization process

UPCOMING TOWN HALL

Our next Town Hall meeting is on Wednesday, December 6 at 11 a.m. EST. We will be reviewing a detailed update on our company’s progress against our objectives and key results throughout the year, recognizing employees, reviewing our customer NPS survey feedback, sharing the preliminary results from our employee NPS survey, sharing a preview of our new website, and reviewing the details of holiday celebrations across offices as well as ways to give back to our communities through our Cares Committee. We look forward to seeing all of you on the 6^th!

EMPLOYEE ENGAGEMENT SURVEY EXTENDED UNTIL DEC. 1

If you have already taken the employee engagement survey, thank you! If you have not, you have until this Friday to complete it. The survey can be found in an email from ClearlyRated – please reach out to Amy Halter if you cannot locate it. We appreciate your participation!

COMPANY HOLIDAY PARTIES

Save the date for your office’s holiday party! Please reach out to your HR representative if you have any questions.

December 7 | Rochester, New York | ARTISANworks | 6 p.m.

December 12 | Pittsburgh, Pennsylvania

December 14 | Duffield, Virginia | The Inn at Wise | 6 p.m.

December 21 | India Offices | Dinner Celebration

WAYS TO GIVE BACK THIS HOLIDAY SEASON

The eHealth Technologies Cares Committee will be hosting various ways to give back this holiday season – details below!

• This year we are supporting the Ronald McDonald House in Johnson City, Tennessee. Our goal is to raise a total of $2,000 so the organization can purchase 10 new TVs, one for each room in their newly renovated house. To donate, visit www.rmhsa.org/donate. Click on the blue donate button and select donation amount. Under the program tab select e-Health Technologies. Complete all information with red stars and submit.
• The Cares Committee will be hosting a food and supply drive at all holiday office gatherings this year to support local organizations in need. Please find more information below regarding holiday event dates and supplies needed to support these organizations.

 NOVEMBER OBSERVANCES & DE&I CALENDAR DATES

American Diabetes Month ● National Epilepsy Awareness Month ● National Family Caregivers Month ● National Long-Term Care Awareness Month ● Lung Cancer Awareness Month ● National Marrow Awareness Month ● National Native-American Heritage Month ● Prematurity Awareness Month

THIS WEEK

Being curious can help you become a better leader, learner, and a more valuable employee. Here are four science-based ways to strengthen your curiosity muscle.

First, ditch all excuses. Stop telling yourself that you’re too busy to learn something new or that it’s on your boss to motivate you to cultivate new skills and find new opportunities. Acknowledge the fact that your curiosity is your own responsibility and set aside time to explore your interests.

Then, find the right angle. Ask yourself what you’d like to know more about and what you want to be an expert in. Set aside 20 to 30 minutes each day to intentionally cultivate those things—whether that’s through reading, writing, or having conversations with like-minded people.

Next, be prepared to change your routine. Don’t underestimate the power of switching when and how you perform your daily tasks; what route you take to work; where you eat; or even what you do on the weekend. Even small changes to your daily habits can have a big impact on your mindset, opening up new opportunities to make connections and expand your curiosity.

Finally, don’t be afraid to experiment and explore. Try things out, especially if they’re not obviously related to your values, preferences, and experiences. Discover the joy of new interests, guilty pleasures, and variety. And if something leaves you bored or doesn’t quite work out, make a change.

This tip is adapted from “How to Strengthen Your Curiosity Muscle,” by Tomas Chamorro-Premuzic.