KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life-altering care for ~8,000 people last week!
    • Turnaround time decreased from 7.4 to 7.3 days
    • Completed the organizational changes and notifications for the transition of Managers and Assistant Managers for teams 12b and 11 with the following:
      • Team 12b Manager Kyle Antilla
      • Team 11 Manager Shelbi O’Geen
    • Completed 2nd week of upskill training for Indexing and 1st week for RTL attentions. Training sessions have been well received.
    • Rolled out new weekly goals process to the Managers that will highlight challenges and actions the teams are making to improve performance
  • Sales
    • Closed Northwestern Thoracic
    • Closed IX Children’s National / Crisp
    • Closed IX Pro Health / Connie
    • Confirmed volume for UCSD North County – Volume is up and confirmed closure timeline for August.
    • Achieved security approval for UH and Ascension
  • Customer Success
    • Completed six Quarterly Business Reviews with Stanford leadership and held meeting with IT leadership. Identified challenges with a couple of groups and agreed on action plans to resolve.
    • Completed remote Quarterly Business Reviews with CCF Brain Tumor, Vanderbilt Transplant and Surgery, UofL Jewish Hospital Transplant and Rush Hepatology
    • Continuing to prepare for City of Hope volume merger occurring on July 31
  • Technology
    • Overall system uptime came in at 99.99% against a plan of 99.9%.
  • Human Resources
    • Continued to execute on employee engagement action plan by completing high-priority actions
    • Managed staffing to meet demand and financial expectations. Currently have 558 Team Members against a forecast of 566 Team Members at the end of July
  • Executive Leadership Team
    • Completed quarterly offsite strategy meetings to align plans forward and begin planning for next year

Last Week’s Challenges:

  • Sales
    • Did not close UH or Ascension as planned.  This is a time delay, not a loss – Expecting to close on Monday and keep deals within July.
  • Operations
    • Closed locations / person / day came in at 9.6 against a forecast of 11.6
      • Did not deliver to plan consistently during the week.
  • The 2 teams that were moved from WQ to SF focused on training team members to the new system.  Team 1 more impacted due to the number of new employees on their team.
    • Excess backlog increased from  ~4,000 to ~4,500 patients
    • Patient volume came in 10% below plan
    • Closed locations came in 11% below plan

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down
    • Complete the leadership transitions for team 12b and team 11
    • Complete the leadership transition strategy for Team 13 with Jean Marie’s retirement at the end of August
    • Complete the assessment of Work Queues with Operations and present findings to Product and Engineering leadership
  • Sales
    • Close UH and Ascension
  • Customer Success
    • Remote Quarterly Business Review with Mount Sinai Transplant and University of Iowa Transplant
    • Holding remote meeting with MSKCC regarding eHealth Technologies roadmap
  • Human Resources
    • Continue to execute on employee engagement action plan by completing high priority actions.

DUE TODAY: LGBTQ+ INCLUSION TRAINING 

This is a friendly reminder to please complete Traliant’s LGBTQ+ Inclusion training today! Thank you in advance for your time, and if you have any questions, please feel free to email DEI@eHealthTechnologies.com.

UPCOMING EVENTS & FUNDRAISERS FOR A GREAT CAUSE!

Mark your calendars for the following team events and Cares Committee activities!

August 16 | Hope Lodge Dinner & Fundraiser, partnering with Belhurst Castle & Winery in Geneva, NY. Would you like to volunteer as part of our dinner service crew? Send an email to Cares.Committee@eHealthTechnologies.com. Or, click here to donate! Any contribution, big or small, will go directly to ACS Hope Lodge Operations which supports people with cancer, allowing them to be close to vital treatment when they need it most.

August 19 & 20 | Hyderabad Team Outing – Shuttle Badminton Sporting Event | Contact Pramod Kalidindi

August 24 | Duffield Team Outing @ King’s Sport Axe House | Contact Kaitlyn Stapleton

August 26 | Relay for Life Lonesome Pine – ways to get involved and give back to this worthwhile cause:

  • Click here to join the team in person or virtually. The most money raised by an individual person will receive an eHealth Technologies SWAG basket! You do not need to attend the event in person to join the team and raise money for this cause.
  • Share our team’s link on your social media channels. Take a screenshot of your post and email it to the Cares Committee to be entered into a raffle to win an eHealth Technologies SWAG basket! Here is a sample post you can use to spread the word about this cause with friends and family:

My teammates on the @eHealth Technologies Cares Committee are participating in a Relay for Life event this August! Join me in showing them support by sharing this post, or making a donation to the American Cancer Society by visiting this link: bit.ly/46Z9ORI Every dollar counts as we work together as a team to help save lives and fund the future of cancer research, patient support, and advocacy. Thank you! #eHealthCares

Sept. 2 | Rochester Team Outing at the Red Wings Game, Innovative Field

FREE DALE CARNEGIE WORKSHOPS

These workshops are a great way to connect with your peers, learn something new, and apply what you’ve learned to your everyday roles:

August 11 | 10-11 a.m. EST: Increase Ownership: Developing a Personal Leadership Mindset

August 18 | 10-11 a.m. EST: Focus on Your Priorities: Get Your Team to Do What They Need To

August 25 | 10-11 a.m. EST: Breaking Down Perceptions – Finding Common Ground

 

IDENTIFY THE 5 TYPES OF PROBLEM-SOLVERS ON YOUR TEAM

Are you frustrated with your team’s ability to solve problems? If you consistently feel like your team isn’t working together effectively as decision-makers and problem-solvers, it could be because you don’t understand their various problem-solving styles. To set your team members up for success, start by categorizing them into five profiles, recognizing their unique strengths and weaknesses. Then you can pair them accordingly to optimize their performance.

  • The adventurer. This team member confidently and optimistically follows their intuition, making decisions quickly—sometimes too quickly.
  • The detective. This thorough coworker is methodical, driven by data and evidence. As such, they may undervalue intuition and collaboration.
  • The listener. This collaborative and trusting decision-maker works well with their colleagues. However, they often find it difficult to tune into their own opinions or express viewpoints that might be at odds with others’.
  • The thinker. This is your colleague who thrives on identifying multiple paths and possible outcomes. They’re thoughtful, cautious decision-makers who like to know their options. The downside? Their desire to understand the “why” behind a decision can slow things down.
  • The visionary. This creative coworker sees pathways others don’t. They have a big vision, but may fall prey to scarcity bias, overvaluing outside-the-box solutions and undervaluing the obvious ones.

This tip is adapted from “Are You Frustrated with Your Team’s Ability to Solve Problems?,” by Cheryl Strauss Einhorn