January 8, 2024

Whatever you can do, or dream you can, begin it. Boldness has genius, power, and magic in it. Begin it now.

–Johann Wolfgang von Goethe

KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advance the delivery of life-altering care for ~6,300 people last week!
    • Closed locations/person/day came in at 9.0 compared to a forecast of 8.8
    • Patient volume came in 2% above plan
    • Patients helped came in 1% above plan
    • Met December SLA for Stanford and Mount Sinai, City of Hope SLA was waived due to higher incoming volume.
  • Customer Success
    • Update demand model for 2024
    • Held quarterly business review with Cleveland Clinic Foundation  Spine
  • Technology
    • Overall system uptime came in at 99.995% against a plan of 99.995% with no major outages or downtime
  • Product Management
    • Progressed expedited records with networks:
      • Prep for Carequality stories
        • SWAG/T-Shirt sizing for initial Carequality stories
        • Grooming for Carequality stories
      • Updated Carequality business case with feedback from kick-off meeting
      • Defined Kno2 portal workflow for regroup meeting
      • Provided example stylesheets for most common types of requested records
    • Progressed expedited records with copy services
  • Determined next steps on how to implement copy service portals into Operations workflows
  • Sales
    • Progressed Frenova Renal Research forward towards closure – Customer commitment is we are “Signing ASAP”
    • Rolled out 2024 Sales Plan to Commercial Team including weekly reporting/accountability guidelines
    • Set a date for 2024 Sales Kick Off (1/24-1/25 in Rochester)
  • Human Resources
    • Held Town Hall meeting with all team members to align on our 2024 strategic plan, discuss the product, engineering and technology restructuring and to provide an update on the employee engagement plans

 Last Week’s Challenges:

  • The backlog remained consistent at ~3,500 patients
  • Turnaround time remained consistent at 7.2 days, we expect this to continue to decrease backlog decreases

This Week’s Focus:

  • Operations
    • Keep up with urgency on closing cases to decrease excess backlog and decrease turnaround time.
    • Continue to meet Team based CLPDPP goals each day
  • Sales
    • Receive Frenova Renal Research Agreement
    • Receive Stanford “Referral Number” SOW
    • Finalize onsite meetings with Tampa General week of 1/15. (Will walk into Moffitt while in Tampa)
  • Customer Success Management
    • Onsite go live with UCSD Anesthesia
    • Remote workflow planning with UVA Primary Care (phase 3), wave 1 cutover to clinic leaders, and Cardiology training.
    • Remote quarterly business review with UC Health Transplant
    • Henry Ford Vascular Surgery kick-off call.
    • Finalize 2024 City of Hope Volumes
  • Technology
    • Focus and accelerate technical aspects of the Carequality and MRO pilots, and RMS to cloud project
  • Product Management
    • Continue to focus on and progress expedited records projects (with networks and with copy services)
  • Human Resources
  • Continue to update job descriptions for all roles across the organization
  • Learning Management System reviews
  • India and & US Handbook reviews by the HR team
    • Dan and Sean will visit the Hyderabad office to reiterate 2024 plans and hear from team members there on how we can continue to evolve to make eHealth Technologies a great place to work

HIGHLIGHTS TO KICK OFF 2024

In case you missed it, below are the updated mission and values, as well as the 2024 objectives and key results for the organization. The Town Hall and subsequent follow-up email detailed the changes made to the mission and values. Please take some time to become familiar with these revisions, as they are the guiding principles for the organization and each of us.

The 2024 objectives and key results set the foundation for all of us as we collectively work towards our overarching goal to Advance the delivery of life-altering care for over 450,000 critically ill patients.  

THIS WEEK’S OBSERVANCES

January 13: Korean American Day

It was in 1903 that just over 100 Koreans first arrived in the United States. That number quickly grew and within two years a further 7,500 Korean immigrants had made the same journey. In the years that have passed, Korean Americans have made a valuable contribution to society, and it’s on Korean American Day that we honor and celebrate their contribution.

There has been a lot to celebrate for Korean Americans over the past century or so. Sammy Lee was a two-time Olympic gold medalist in diving, Wendy Gramm served as U.S Commodity Futures Trading Commission chair under Presidents Reagan and Bush, David Hyun was the architect who revitalized Little Tokyo in LA, and Hines Ward Jr played for the Pittsburgh Steelers.  Learn more about this observation here: KOREAN AMERICAN DAY – January 13, 2024 – National Today.

INTRODUCTION TO “GROW” MODEL FOR GOAL SETTING

What is the GROW Model?

The GROW Model is an effective technique for goal setting that will enable you to establish a concrete plan of action for the achievement of your desired objectives. The GROW Model can also be used as an effective method of problem-solving.

“G” Phase 1: Establish Your Goal

The purpose of phase 1 of the GROW Model is to define the end goal that you would like to achieve clearly and precisely.  Ask yourself what outcome you would like to achieve, and phrase this in a sentence on a piece of paper. Remember last week’s lesson on establishing SMART goals as you learn about the GROW model!

“R” Phase 2: Explore Your Reality

The purpose of phase 2 of the GROW Model comes down to several objectives:

  • To identify the GAP between your current reality and the goal you have set yourself to achieve.
  • To challenge limiting beliefs.
  • To create personal accountability for actions.
  • To identify potential resources that could be used to achieve the goal.
  • To identify personal behaviors, capabilities, achievements, and circumstances that are critical towards understanding your current reality and the resources you will have available to you as you move forward towards your objectives.

Considering all that you now know about your current reality, it is time to acknowledge the relevance of the goal you set yourself in phase 1 of the GROW Model and ask yourself if your goal is still relevant and achievable. Should you focus on one part of your goal rather than the ultimate big goal? Is there anything you should change about your goal?

“O” Phase 3: Consider Your Options, Overcome Your Obstacles

The purpose of phase 3 of the GROW Model is to consider your options in the face of adversity.

Here you must think creatively about the possible challenges, problems, and setbacks that you may face as you move toward your goal. Your creativity during this phase will determine how quickly you can achieve your objective once phase 4 has been completed.

“W” Phase 4: Pave the Way Forward

The purpose of phase 4 of the GROW Model is to pave the way forward towards the achievement of your goal. Here you are required to draw up a plan of action and develop a realistic time-frame that will enable you to achieve your goal with purpose.

Knowing how to set effective goals in this day and age is an important skill that cannot be taken for granted. Many times we rush into the process of goal setting without really considering key variables that could potentially influence the outcome of our objectives. And as a result, we falter, because our goals are very much like seeds in the ground. When given enough nutrients, sunshine, and room to grow, they will flourish and sprout into magnificent things. However, if our current life reality suffocates them with old roots from the past, then our “goal seedlings” will simply fail to flourish no matter how badly we may want them to. Learn more about the many ways to adapt the GROW model for your personal use here: GROW Coaching Model Explained (With 40 Example Questions) | Indeed.com

SMALL CHANGES CAN MAKE A BIG DIFFERENCE!

Meaningful, small changes can have a big impact on your overall health and well-being. In 2024, commit to taking small steps to change your daily routines and habits to benefit your health.  Why small changes?  Small changes help to establish new, healthier, habits. Small changes allow people to accomplish change because it is easy to do. The task is repeated for two to three weeks to allow comfort with the habit to occur before moving on to the next change. As one success builds on another, aspirations and intentions may expand. This practice is what creates a habit: “Any regularly repeated behavior that requires little or no thought and is learned rather than innate.”

Adoption of even a few healthier habits can be beneficial. There is a great deal of research indicating that minor changes to healthier behaviors can result in positive health outcomes. Once people see and feel these outcomes, they may become encouraged to build on them.

Small changes can lead to the elimination of the “on or off” switch that is so common for diet and exercise. So many people feel that they are either “on” a diet or “off” of it. They are either going to the gym or have dropped off for now. The accomplishment of a smaller change can lead to an understanding that “diet” can mean making a switch to eating more vegetables, and “exercise” can mean taking more steps during the day. Ready to make some small changes?  Check out this article: 9 ways to get healthier in 2024 without trying very hard : Shots – Health News : NPR