KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS
Last Week’s Accomplishments:
· Operations
o Helped advance the delivery of life-altering care for ~7,000 people last week!
o Excess backlog remained consistent at ~3,700 patients.
o Turnaround time has continued to decrease from 7.7 to 7.5 days, we expect this to continue to come down as backlog decreases
o Met Mount Sinai and Stanford November SLAs
o The SLA for a customer is removed if the customer submits 10% more volume than forecasted. This occurred in November for City of Hope, so eHealth Technologies is excused from the SLA for the month of November.
· Customer Success
o Finalized NPS Analysis
o Launched Schwarzman Animal Hospital
o Held remote QBR’s with Advocate Christ Medical Center, Cleveland Clinic Clinical Review and Rush Oak Park Urology
· Technology
o Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
o Completed monthly maintenance and retired 25 servers.
· Product Management
o Updated business case and finalize pricing for Request API
o Progressed expedited records with networks
§ 16 out of 24 locations queried via the Kno2/Carequality pilot returned high quality records resulting in the location being closed with no additional outreach staff intervention.
§ Determined next steps for design validation for Kno2/Carequality project
o Progressed expedited records with copy services
§ Met with MRO to review pilot plan
§ Met with Datavant to understand their portal
§ Received introduction to connect with Verisma
· Sales
o Progressed Frenova Renal Research forward towards Closure
o Closed / Won Carrum Health Expansion Opportunity
· Human Resources
o Completed Employee Satisfaction Survey with a response rate of 82%
o Revised performance process to be more proactive and initiate training sooner to ensure employees receive the support they need to be successful
Last Week’s Challenges:
· Operations
o Closed locations / person / day came in at 9.4 compared to a forecast of 10.5
o Patient volume came in 6% below plan
o Closed cases came in 5% below plan
o Backlog increased
· Sales
o Did not close Frenova Renal Research as planned.
o Did not secure executive meeting with Moffitt Cancer Leadership
This Week’s Focus:
· Operations
o Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
o Complete customer specific service, sub-service and special requirement update along with process map
o Create Imaging Productivity Reporting Sheet
· Sales
o Frenova Renal Research must sign formal financing agreement with Nephronomics before they can sign eHealth Technologies Agreement. This is expected to sign week of 12/11. eHealth Technologies objective is to continue to move the agreement towards closing by mutually agreeing to a roll out / volume ramp plan and amending the agreement.
o Secure Onsite meeting with Moffitt Cancer Leadership.
· Customer Success Management
o Onsite launch with UH Cleveland Transplant
o Remote QBR with HealthSCOPE, UH Cleveland COE, MGH Cardiology
o Assist City of Hope with follow-ups to continue to reduce backlog
· Technology
o Focus and accelerate technical aspects of the Carequality and MRO pilots, and RMS to cloud project
· Product Management
o Progress expedited records with networks:
§ Backwards plan the remainder of the project
§ Begin to identify systematic way to categorize records received via Kno2/Carequality. UMLS is looking promising
o Progress expedited records with copy services
§ Connect with Verisma to explore opportunities to streamline the release of information process
o Update Care Everywhere documentation with critical review of pros and cons
o Define opportunity to improve patient authorization process
· Human Resources
· Host the Rochester holiday party on Thursday the 7th
· Complete analysis of employee survey responses and begin to create action plans
· Finalize revamp of performance review process
· Begin process to update job descriptions for all roles across the organization, starting with operations
· Work to finalize operations training manual
TOWN HALL THIS WEDNESDAY
Our next Town Hall meeting is this Wednesday, December 6 at 11 a.m. EST. We will be reviewing a detailed update on our company’s progress against our objectives and key results throughout the year, recognizing employees, reviewing our customer NPS survey feedback, sharing the preliminary results from our employee NPS survey, sharing a preview of our new website, and reviewing the details of holiday celebrations across offices as well as ways to give back to our communities through our Cares Committee. We look forward to seeing all of you on the 6th!
COMPANY HOLIDAY PARTIES
Save the date for your office’s holiday party! Please reach out to your HR representative if you have any questions.
December 7 | Rochester, New York | ARTISANworks | 6 p.m.
December 12 | Pittsburgh, Pennsylvania | Puttshack | 6 p.m.
December 14 | Duffield, Virginia | The Inn at Wise | 6 p.m.
December 21 | India Offices | Dinner Celebration
WAYS TO GIVE BACK THIS HOLIDAY SEASON
The eHealth Technologies Cares Committee will be hosting various ways to give back this holiday season – details below!
| December 7: Rochester, NY | December 12:
Pittsburgh, PA |
December 14: Duffield, VA | |
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Organization |
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Items Requested |
-Disinfectant wipes
-Bleach -Toilet Paper -Paper Towels -HE unscented laundry Detergent -Hand Soap -Heavy duty paper plates, bowls & plasticware -Kleenex -Keurig K-cups -Gift cards (Wegmans, Tops, Walmart, Amazon)
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Click one of the following lists for item inspiration!
You can also bring a gift card to the office or drop it off at the holiday event. |
-Non-perishable food items
-Clothing -Hygiene Items -Cleaning Supplies -NO Vitamins, please |
DECEMBER OBSERVANCES & DE&I CALENDAR DATES
THIS WEEK
December 3 | International Day of Persons with Disabilities
This observance is designed to raise awareness regarding persons with disabilities to improve their lives and provide them with equal opportunity.
December 7-15 | Hanukkah
This Jewish holiday is celebrated for eight days and nights. Hanukkah celebrates the victory of the Maccabees, or Israelites, over the Greek Syrian ruler, Antiochus, approximately 2,200 years ago.
| BE PROACTIVE ABOUT YOUR CAREER DEVELOPMENT |
Some people enter the workforce thinking their manager is responsible for their career development, but that strategy is rarely successful. Instead of waiting for your boss to bring it up, take your career-development conversation into your own hands.
Start with self-reflection. Develop a clear understanding of where you are right now, where you want to be in a few years, and what long-term success ultimately means to you.
Once you’ve reflected on your trajectory, request a meeting with your manager (it can be separate from your routine check-in). During the meeting, talk about your self-reflection, ask for their feedback, and express your desire to discuss your career development.
Finally, after the meeting, draft a forward-looking plan that outlines the next steps, including new skills you’d like to acquire, projects you’ve agreed to take on, and stakeholders you’d like to begin building relationships with. Once you’ve outlined your goals and milestones, set up some time to review your plan with your manager, and check in periodically to ensure you stay on track.