December 11, 2023
KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS
Last Week’s Accomplishments:
· Operations
o Helped advance the delivery of life-altering care for ~8,000 people last week!
o Turnaround time has continued to decrease from 7.5 to 7.3 days, we expect this to continue to come down as backlog decreases
o Enjoyed the opportunity to meet with our two Directors in India in person at the Rochester office
· Customer Success
o Launched with UH Cleveland Transplant
o Held remote QBR with HealthSCOPE, UH Cleveland COE, MGH Cardiology
o Assisted City of Hope with follow-ups to continue to reduce backlog
· Technology
o Overall system uptime came in at 99.99% against a plan of 99.9% with no major outages or downtime
· Product Management
o Completed reverse planning for Carequality project
o Established timeline for Carequality project with PMO group
· Sales
o Progressed Frenova Renal Research forward towards closure
o Delivered Agreements to Navya
o Worked through and presented mutually updated ROI to MUSC Oncology Leadership – Oncology Phase 1 Opportunity progressing forward.
· Human Resources
o Hosted Rochester holiday party
Last Week’s Challenges:
· Operations
o Closed locations / person / day came in at 8.9 compared to a forecast of 11.1
o Patient volume came in 6% below plan
o Closed cases came in 5% below plan
o Backlog increased to 4,100 cases with 31% of the backlog with City of Hope, and 69% with our non-City of Hope customers
· Sales
o Moffitt Oncology leadership meeting continues to be a challenge
This Week’s Focus:
· Operations
o Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
o Finalize CIOX/Datavant Pilot Parameters, and Launch
o Meet with Operation Managers to align on 2024 Team Goals
· Sales
o Finalize Frenova Renal Research agreement delivery plan / prepare for execution
o Secure Onsite meeting with Moffitt Cancer Leadership.
o Meet with COH Pathology Leadership and Procurement to develop coaching relationships.
o Progress MUSC Oncology Phase 1 forward
o Meet with Northwestern Oncology Leadership to finalize Imaging SERF
o Finalize Navya Agreement Negotiations
· Customer Success Management
o Continue assisting City of Hope with follow-ups to continue to reduce backlog
o Onsite launch of UC Davis Liver Transplant
o Onsite QBR with UC Davis Oncology and Neurology
o Remote QBR with Christiana Care
· Technology
o Focus and accelerate technical aspects of the Carequality and MRO pilots, and RMS to cloud project
· Product Management
o Structured Data
§ Discovery session with Microsoft to understand how best to structure data
§ Touchbase with Realyze Intelligence now that they’ve had a chance to ingest our data
o Progress expedited records with networks:
§ Present timeline for Carequality project to leadership
§ Conduct Kick Off meeting for Carequality project with stakeholders
§ Continue to work on identifying logic and strategies for identifying XML documents from Kno2
§ Provide example stylesheets for most common types of requested records
o Progress expedited records with copy services
§ Meeting with MRO, Operations and Product to discuss next steps
· Human Resources
o Host the Duffield holiday party on Thursday the 14th
o Continue analysis of employee survey responses and begin to create action plans
o Finalize revamp of performance review process
o Begin process to update job descriptions for all roles across the organization, starting with operations
o Work to finalize operations training manual
· Executive Leadership Team
o Finalize 2024 strategic planning-agree on objective and key results
o Identify top risks as well as upside potential and put plans in place to mitigate risks and take advantage of upside opportunities
*NEW* WEBSITE LAUNCHES TODAY!
Today is an exciting day because our new website will be live! Our new website design authentically reflects the eHealth Technologies brand, culture, and more closely aligns with our technology story. It is uniquely designed to offer a better navigation experience for our existing and prospective customers. We couldn’t be prouder of our marketing team for bringing this project to life! Check it out and take a look around – and if you haven’t watched our new brand video yet, you can view it here!
HOLIDAY WORKSPACE DECORATION CONTEST
In the spirit of the holidays, we are hosting a companywide Holiday Workspace Decoration Contest! No matter what you’re celebrating this time of year, we welcome your creativity and encourage you to enter.
How it works:
- Decorate your workspace any way you’d like, showcasing the holiday(s) you celebrate this time of year! How do you get festive? We want to see it!
- Email a photo of your workspace to BrilliantIdeas@eHealthTechnologies.com by Monday, December 18 at midnight Eastern Time for a chance to win a prize!
- We will draw two names and share the winners by the end of the week.
We look forward to seeing everyone’s creativity and wish you all the best this holiday season. If you have any questions about the contest, please feel free to contact Amy Halter.
COMPANY HOLIDAY PARTIES
Save the date for our remaining office holiday parties. Please reach out to your HR representative if you have any questions.
December 12 | Pittsburgh, Pennsylvania | Puttshack | 6 p.m.
December 14 | Duffield, Virginia | The Inn at Wise | 6 p.m.
December 21 | India Offices | Dinner Celebration
HELP DESK SUPPORT RESOURCE
Last week our IT department shared a link to a Frequently Asked Questions page that has answers to common issues or questions you may be experiencing in your workday:
Helpdesk Support FAQ Page – eHealth Technical Operations – Confluence (atlassian.net)
If you have any comments, suggestions, or ideas for new support documentation to be created, please send an email to helpdesk@ehealthtechnologies.com.
WAYS TO GIVE BACK THIS HOLIDAY SEASON
The eHealth Technologies Cares Committee will be hosting various ways to give back this holiday season – details below!
This year we are supporting the Ronald McDonald House in Johnson City, Tennessee. Our goal is to raise a total of $2,000 so the organization can purchase 10 new TVs, one for each room in their newly renovated house. To donate, visit www.rmhsa.org/donate. Click on the blue donate button and select a donation amount. Under the program tab select “e-Health Technologies”. Complete all information with red stars and submit.
The Cares Committee will be hosting a food and supply drive at all office locations and holiday gatherings this year to support local organizations in need. Please find more information below regarding the chosen local organizations and supplies needed to support them.
Rochester, NY | Hope Lodge
Items Requested: Disinfectant wipes ● Bleach ● Toilet Paper ● Paper Towels ● HE unscented laundry Detergent ● Hand Soap
Pittsburgh, PA | Ronald McDonald House
Items Requested: Pittsburgh Wish List ● Morgantown Wish List ● You can also bring a gift card to the office or drop it off at the holiday event.
Duffield, VA | Lonesome Pine Mutual Aid
Items Requested: Non-perishable food items ● Clothing ● Hygiene Items ● Cleaning Supplies ● NO Vitamins, please
About the Organizations:
The American Cancer Society Hope Lodge program provides a free home away from home for cancer patients and their caregivers. More than just a roof over their heads, it’s a nurturing community that helps patients access the care they need. Each Hope Lodge community offers a supportive, homelike environment where guests can share a meal, join in the evening’s activities, or unwind in their own private room. Patients staying at a Hope Lodge must be in active cancer treatment. This organization has lost its funding, and its residents depend on donations to keep the facility running!
The Ronald McDonald House is dedicated to improving the health and well-being of children and providing the opportunity for families to be by their child’s bedside as they face life-saving medical situations.
The Lonesome Pine Mutual Aid program provides a monthly free meal with hygiene and grocery item distribution to those in need in SW Virginia and surrounding areas.
DECEMBER OBSERVANCES & DE&I CALENDAR DATES
December 7-15 | Hanukkah
This Jewish holiday is celebrated for eight days and nights. Hanukkah celebrates the victory of the Maccabees, or Israelites, over the Greek Syrian ruler, Antiochus, approximately 2,200 years ago.
December 12 | Feast of Our Lady of Guadalupe
This is a religious holiday in Mexico commemorating the appearance of the Virgin Mary near Mexico City in 1531.
December 25 | Christmas Day
This is the day that many Christians associate with Jesus’ birth.
December 26–January 1 | Kwanzaa
This is an African-American holiday started by Maulana Karenga in 1966 to celebrate universal African-American heritage.
| BECOME A MORE AGILE LEARNER |
Learning agility—the skill of learning from experiences so you can succeed in new situations—is key to becoming a better employee and leader. To become a more agile learner, assess and develop your competency in three areas.
Your ability to navigate newness. Ask yourself: How often do I work on something for the first time? When have I spent time outside my comfort zone in the past three months? And how do I respond when priorities and plans change without warning? Look for safe ways to practice adopting a beginner’s mindset.
Your ability to understand others. Ask yourself: How confident am I in challenging conversations where people have different points of view? How much cognitive diversity (people who bring a variety of different experiences, perspectives, and methods) do I have in my career community? Practice listening more than you talk, and actively seek out contexts in which you’re not an expert, but an observer.
Self-awareness. Ask yourself: How do I feel about asking for help and feedback? What’s my impact on the team? Then ask for trusted colleagues’ input. For example, you might ask: “How would you describe my impact on the team?” Does their perception match your own? Identifying gaps between your intent and impact will help you be specific about which actions you need to take to learn and improve.
This tip is adapted from “How to Become an Agile Learner,” by Helen Tupper and Sarah Ellis.