Hi Team,
You have already helped over 235,000 patients this year! We appreciate the continued commitment from all team members to ensure that patients get the help they need as quickly as possible.
We have defined clear objectives and key results for 2023. Through July, we are on track for 7 of 13 key results and are forecasting to deliver on 10 of 13 by year-end. YTD sales are behind, and we are not going to be able to deliver on the sales plan for the year. We are now expecting to maintain (not improve customer NPS) due to the difficulty with patient turnaround times for certain customers. We need to lower patient turnaround times to win back the confidence of our customers.
Build a diverse, equitable, inclusive, and engaged culture.
We are ensuring that we have an engaged team. We continue to execute the comprehensive engagement plan with the help of employee engagement subcommittees to ensure that eHealth Technologies is a great place to work. Our subcommittees have completed some amazing work this year. We have made tremendous strides forward in improving our compensation programs including providing increases to become competitive in local markets and implementing a spot bonus program. We recognize that it takes more than good pay to make a great workplace, and are investing in training opportunities, better communications, as well as ensuring we have working systems to provide you with the tools for success. We believe we have made great strides, and recognize there is still work to be done, with plans to deliver better visibility into timelines/status updates for development work and bug fixes, delivering opportunities for learning and career advancement, and improving our global employee recognition programs. We appreciate your continued feedback and support in making eHealth Technologies a great place to work!
Deliver on customer expectations.
We have made great progress for a number of customers but there are a few where the patient turnaround time is still too high. We need to keep the urgency on lowering patient turnaround times.
Move relationship from vendor to strategic partner with key customers.
The struggle to deliver on customer expectations continues to make it difficult to move from vendor to strategic partner with key customers. The Customer Success team is proactively managing our customers and is meeting face-to-face with a number of key and strategic customers to advance the relationship.
Transition from a service to a health care technology and analytics company.
We are rebranding to show how we differentiate through technology today. We are overhauling our website and our company overview presentation. We are building a world-class product development organization to manage opportunities in the funnel which includes decreasing patient turnaround time, improving productivity, and delivering actionable insights.
Grow through expansion with strategic customers, addition of new key customers and adjacent markets.
Sales delays continued throughout the month of July due to a number of factors including financial challenges within most hospitals, our high turnaround time with a few existing customers, and our inability to provide prospects with a compelling reason to buy. We have updated our sales process to ensure that we are able to provide quantifiable value to prospects prior to calling an opportunity to close.
Thank you for your continued support for our customers and patients.
Regards,
Dan