June 26, 2023

Leadership Notes

 

KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life-altering care for ~8,400 people last week!
    • Excess backlog decreased from ~4,100 to ~3,900 patients.
    • Closed locations came in on plan.
  • Sales
    • Signed new deals at Genoscopy and University of Colorado- Radiation Oncology and GI Oncology.
  • Customer Success
    • Launched City of Hope HIM and Rocket Pharma.
    • Held virtual quarterly business review with UH Total Joint and VCU Transplant.
    • Completed a call with City of Hope’s sourcing organization to address performance concerns.
  • Technology
    • Overall system uptime came in at 99.99% against a plan of 99.9%.
  • Human Resources
    • Continued to execute on employee engagement action plan by completing high-priority actions.
    • Managed staffing to meet demand and financial expectations. Currently have 542 Team Members against a forecast of 523 Team Members at the end of June.

Last Week’s Challenges:

  • Sales
    • Did not close UH or Ascension opportunities as expected.
  • Operations
    • Closed locations / person / day came in at 10.6 against a forecast of 10.9 due to a number of facilities being closed on Monday for Juneteenth.  The Operations team finished the week strong with 11.0 and 11.2 at the end of the week.
    • Patient volume came in 14% below plan due to facilities being closed for Juneteenth.
    • Turnaround time remained at 7.6 days.

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
  • Sales
    • Close Transcarent, UH, Ascension, NY Proton and UC Davis.
  • Customer Success
    • Onsite quarterly business review with MUSC Transplant.
    • Onsite go-live implementation with Methodist Memphis Transplant. Remote go-live implementation with Ochsner Liver Transplant.
    • Assemble team to strategize and propose optimization opportunities to ensure that we retain City of Hope.
  • Human Resources
    • Continue to execute on employee engagement action plan by completing high-priority actions.

UPDATES

Welcome, Amy Halter!

We are thrilled to share that we have hired a new Vice President of Human Resources. Her name is Amy Halter, and she comes to us from Accion Labs, where she led human resources and operations efforts globally. We’ve introduced her to all staff today in a separate message, which you can also find on our employee website under Company Updates (PW: eHealth@home). We look forward to introducing you all to her in the coming weeks. Let’s give Amy a big eHealth Technologies welcome!

Due July 31: LGBTQ+ Inclusion Training

On June 21 you all should have received an email from Traliant with a link to complete a 15-minute LGBTQ+ Inclusion training, spearheaded by our DEI Committee. Diversity and inclusion training encourages all of us to learn about and respect one another’s differences, including sexual orientation, and helps to prevent conflicts by creating a sense of equality and belonging in the workplace. More info on why this training is important can be found here. Everyone will have until July 31 to complete the training. Thank you in advance for your time, and if you have any questions, please feel free to send an email to DEI@eHealthTechnologies.com.

Upcoming Events

Mark your calendars for the following team events and Cares Committee activities!

  • June 29 | Rochester Team Outing @ Jeremiah’s Tavern
  • August 16 | Hope Lodge Dinner & Fundraiser, partnering with Belhurst Castle & Winery in Geneva, NY – More info to come!
  • August 25 | Duffield Team Outing @ King’s Sport Axe House
  • August 26 | Relay for Life Lonesome Pine – click here to join the team in person or virtually. Last week we shared additional ways to get involved, including a Little Caesar’s Pizza and Rada fundraiser – click here for details! (PW: eHealth@home)

REMINDERS

5 More Days Left to Enter!

Submit a photo of your workspace for a chance to win awesome prizes, like a Keurig coffee or espresso machine, a standing desk, and more! Send your submissions to BrilliantIdeas@eHealthTechnologies.com and your peers will vote on their favorites. Good luck!

LEARNING RESOURCES

Free Dale Carnegie Workshops

These workshops are a great way to connect with your peers, learn something new, and apply what you’ve learned to your everyday roles:

July 14 | 10-11 a.m. EST: The Art of Storytelling: Increasing Our Impact

Are You Taking Effective Breaks from Work?

Taking breaks throughout the workday can boost both your well-being and performance, but far too few of us take them regularly—or use them effectively. Research suggests you consider the following factors to get the most out of your pause from work.

  • Length. A longer break isn’t always better. Disengaging from work for a few minutes but on a regular basis (micro-breaks) can be sufficient for preventing exhaustion and boosting performance.
  • Location. Changing locations will help you recharge. If you can get outside, even for a short walk, all the better.
  • Activity. Browsing social media is a popular, but not necessarily effective way to take a short break. Instead, choose to do something that enriches you, brings you joy, and gives you energy.
  • Pets! Research shows that interacting with a dog can lower levels of cortisol hormone, an objective indicator of stress. So, if it’s possible to spend some time with a furry companion during the workday, give it a try.

This tip is adapted from “How to Take Better Breaks at Work, According to Research,” by Zhanna Lyubykh and Duygu Biricik Gulseren.