June 12, 2023

Leadership Notes

KEY ACCOMPLISHMENTS, CHALLENGES, AND FOCUS AREAS

Last Week’s Accomplishments:

  • Operations
    • Helped advanced the delivery of life-altering care for ~8k people last week!
    • Launched pilot with two Operation teams to test an updated Pay for Performance bonus plan for team members.
    • Excess backlog decreased from ~4,400 to ~4,200 patients due to VPN outage.
    • Turnaround time decreased from 7.7 to 7.6 days.
  • Customer Success
    • Launched Duke Survivorship.
    • Completed on-site at UVA for wave 2 implementation discussions and with VCU Oncology.
    • Completed quarterly business review with HFHS Heart and Vascular and Medstar
  • Human Resources
    • Continued to execute on employee engagement action plan by completing high priority actions.
    • Managed staffing to meet demand and financial expectations. Currently have 542 Team Members against a forecast of 523 Team Members at the end of June.

Last Week’s Challenges:

  • Operations
    • Helped advanced the delivery of life altering care for ~8k people last week!
    • Launched pilot with two Operation teams to test an updated Pay for Performance bonus plan for team members.
    • Excess backlog decreased from ~4,400 to ~4,200 patients due to VPN outage.
    • Turnaround time decreased from 7.7 to 7.6 days.
  • Customer Success
    • Launched Duke Survivorship.
    • Completed on-site at UVA for wave 2 implementation discussions and with VCU Oncology.
    • Completed quarterly business review with HFHS Heart and Vascular and Medstar
  • Human Resources
    • Continued to execute on employee engagement action plan by completing high-priority actions.
    • Managed staffing to meet demand and financial expectations. Currently have 542 Team Members against a forecast of 523 Team Members at the end of June.

 

This Week’s Focus:

  • Operations
    • Continue to keep urgency up on closing cases to decrease excess backlog and get turnaround time down.
  • Sales
    • Close UC Health Radiation Oncology  and University Hospital Cleveland Medical Center – Transplant
    • Determine next steps with Transcarent
  • Customer Success
    • Onsite quarterly business review meetings with City of Hope and Banner Health Transplant to continue to move relationship from vendor to strategic partner.
    • Virtual quarterly business reviews with UCLA Kidney Transplant
    • Launch City of Hope HIM and Rocket Pharma
  • Human Resources
    • Continue to execute on employee engagement action plan by completing high priority actions.

UPDATES

Town Hall Meeting This Week

We are looking forward to seeing everyone at our bimonthly town hall meeting this Wednesday, June 14 at 11 a.m. EST. We will be reviewing our year-to-date results, recognizing our team members, reviewing our product development roadmap, reviewing the progress made toward our employee engagement action items, and watching a customer patient impact video. See you then!

Employee Newsletter Out This Week

We will be distributing our monthly employee newsletter later this week and encourage you to read it! If you have any team photos you’d like to share for possible inclusion, please send to BrilliantIdeas@ehealthtechnologies.com.

REMINDERS

Enter to Win a Standing Desk, Espresso Machine, and More – Tell Your Teammates!

Did you know that eHealth Technologies has a quarterly workspace decoration contest? You can submit photos of your workspace, decorated however you’d like, and your peers vote for their favorites! Those with the most votes have an opportunity to win an amazing prize of their choice to enhance their workspace, like a Keurig coffee or espresso machine, a standing desk, and more! Send in your submissions to BrilliantIdeas@eHealthTechnologies.com for a chance to win. Good luck!

LEARNING RESOURCES

Free Dale Carnegie Workshops

These workshops are a great way to connect with your peers, learn something new, and apply what you’ve learned to your everyday roles:

June 16 | 10-11 a.m. EST: The Etiquette of Saying “No”

June 23 | 10-11 a.m. EST: How to Make Each Person Feel Heard: Active Listening

Keep Your Next Meeting on Track

Running great meetings means limiting distractions—whether they’re questions that are outside the scope of the conversation, overly negative, counterproductive comments, or unrelated tangents. Here’s how to keep your meetings tighter and more focused.

  • First, determine the primary objective. Is the group’s goal to make a decision, brainstorm ideas, get people aligned, or something else?
  • Next, reframe each agenda item as an inquiry for each team member to consider. For example, instead of listing “project X” as a topic, frame the agenda item as, “What are our deliverables for project X?” This allows team members to start thinking about potential solutions in advance.
  • When sending out the invitation, be sure to only include people who have a direct role in achieving the meeting’s stated objective; distractions are more likely to surface in crowded, noisy environments.
  • Finally, at the top of the meeting, remind everyone of the group’s objective and emphasize your intention to keep the conversation on track. That way, if a distraction does emerge, you can easily flag it and redirect the team’s attention.

This tip is adapted from “4 Distractions That Derail Meetings — and How to Handle Them,” by Luis Velasquez.